FAQ

If I register for Kaiser Maximilian Lauf, what terms and conditions do I agree to?
To participate in Kaiser Maximilian Lauf you need to follow our General Terms and Conditions. When registering for a race, you need to accept these terms to submit your registration.

How do I register for the race?
You register online at this link. The first time you register for Kaiser Maximilian Lauf, La Venosta, Toblach-Cortina and Ylläs-Levi, you need to create a user account. You need to fill in your personal details, email address and choose a password. After you have submitted your information you will receive a confirmation email and then you are able to login to your account and register for the races.

Why do I need to create a user account to register for the race?

By creating a user account, you will be able to manage your registrations and keep a history of your participations. You can for example change your contact information, start group, add extra services and transfer your start entry to someone else.

I have forgotten my password, what do I do?
You go to the registration site and klick on “Forgot your Password?”. Fill in your email address and a new password will be sent to you. Then, you can log in by using your new password.

I did not receive a registration confirmation email, what do I do?
Please check your email’s spam folder. Sometimes the confirmations end up there. If you still don’t find it, please contact: eventservice@mikatiming.de

I registered for a 30 km race, can I change my registration to 60 km?
If there are still available bibs, a change is possible until 23.59 (CET) the 6th of January. The fee for the change will be EUR 30. Please contact eventservice@mikatiming.de and they will help you further.

I registered for a 60 km race, can I change my registration to 30 km?
If there are still available bibs, a change is possible until 23.59 (CET) the 6th of January. The change will be made free of charge, but no price difference will be refunded. Please contact eventservice@mikatiming.de and they will help you further.

I would like to change my start group, how do I do that?
If there are still available bibs in the start group, a change is possible until 23.59 (CET) the 6th of January. Go to the registration and log in with your user account details. On the landing page you will see your current registrations, click on the pen symbol on the registration you would like to change. Go through the steps again and make the change of start group.

I would like to transfer my start entry to another person, what do I do?
If you are not going to use your start entry, you can transfer it to someone else until 23.59 (CET) the 6th of January. The fee for name change is EUR 30. To make a name change, please log in with your user account at the registration page. On the landing page you click on “Starting position transfer”, fill in the new participants information (first name, last name and email), continue and an email will be sent to the new participant with instructions on how to enter the race. The fee will be charged to your method of payment.

I would need help to change my registration, who do I contact?
If you need help to change your registration, please reach out to eventservice@mikatiming.de.

How do you use my personal information?
Please read our privacy policy here.

If I want you to delete my personal information and user account, what do I do?
Please contact eventservice@mikatiming.de and they will help you further.

We are a group who would like to register for the race, what do we do?
Contact us via email at info@kaisermaximilianlauf.com